Privacy Policy

Last Updated:

Introduction

Welcome to Vizzi Voice. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice assistant services for healthcare practices.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Express interest in our services
  • Participate in surveys or promotions
  • Contact us with questions or feedback

This information may include:

  • Name and contact information (email, phone number, address)
  • Practice or organization name
  • Job title and professional credentials
  • Billing and payment information
  • Communication preferences

Protected Health Information (PHI)

As a healthcare service provider, we may process Protected Health Information (PHI) on behalf of our clients. This includes:

  • Patient names and contact information
  • Appointment details and scheduling information
  • Voice recordings of patient interactions
  • Medical history and treatment information
  • Insurance and billing information

Important: We act as a Business Associate under HIPAA and handle all PHI in accordance with HIPAA regulations and our Business Associate Agreement.

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Performance metrics and error logs
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Provide, operate, and maintain our AI voice assistant services
  • Process and manage appointments and patient communications
  • Improve our natural language processing and AI capabilities
  • Provide customer support and respond to inquiries

Business Operations

  • Process billing and payments
  • Send administrative information and service updates
  • Monitor and analyze usage trends
  • Detect and prevent fraud or security issues

Legal Compliance

  • Comply with HIPAA and other healthcare regulations
  • Respond to legal requests and prevent harm
  • Enforce our terms and conditions
  • Protect our rights and interests

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Service Providers

We may share information with trusted third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Analytics and performance monitoring services
  • Customer support tools

All service providers are bound by confidentiality agreements and HIPAA Business Associate Agreements as applicable.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • End-to-end encryption for data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and HIPAA compliance
  • Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Account Information: Retained while your account is active and for 7 years after closure
  • PHI: Retained for 6 years from the date of creation or last use, as required by HIPAA
  • Billing Records: Retained for 7 years for tax and accounting purposes
  • Usage Data: Retained for 2 years for analytics and service improvement

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Restriction: Request restriction of processing of your information
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for processing where consent was given

To exercise these rights, please contact us at privacy@vizzivoice.com. We will respond to your request within 30 days.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: